Returns & Exchanges

At Sister Ray Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise is faulty or not as described, you can return it to us within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and a brief explanation of the reason for your return.

• 2.
  Secure Packaging

  Ensure the items are securely packaged in their original mailer or equivalent protective packaging to prevent damage during transit.

• 3.
  Ship the Item

  Send your return to our London storefront address using a tracked shipping service to ensure safe arrival.

• 4.
  Refund Processing

  Once we receive and inspect the item, we will process your refund or ship your replacement within 3-5 business days.